Thank you for being a valued Portworx customer. At Portworx we are committed to your success and to offering you the best possible customer experience.
At Portworx, customer responsiveness is our highest priority. We offer a number of ways for you to connect directly with our Engineers, Architects and Support Team.
https://forums.portworx.com is a great community resource where you can share your experience on running and managing Kubernetes and other orchestrators with Portworx, learn about common challenges other users are facing and help other community members with your experience
Portworx monitors the forum closely and it is a great way to get to know about new releases and product updates.
Portworx also uses this forum to get direct customer feedback on how we can make our product work better to meet your needs.
Portworx Support Portal (PSP)
We have a Portworx Support Portal (PSP) that is maintained through Atlassian/Jira. Using the PSP offers a way to open support cases to report product defects or product feature requests.
For customers that do not enable Slack access through their corporate firewall, please use PSP as the primary support mechanism.
To obtain access to the PSP, please send the name of your company/site and the email addresses of your team to “firstname.lastname@example.org”. You will be notified by email on how to activate.
We also offer private slack channels, per company/site. Slack channels offer the most immediate way to interact with the Portworx Team. All interaction on the private slack channels are strictly between Portworx and the customer company/site.
To obtain a private slack channel, please send the name of your company/site and the email addresses of your team to “email@example.com”. You will be notified by email on how to activate.
Support Email Alias
We also offer email support through our support mailing list - firstname.lastname@example.org.
Other support pages
Below are some sections that will have useful troubleshooting information.
Troubleshoot Portworx on Kubernetes
Useful information for troubleshooting Portworx on Kubernetes